Send sales calls to your sales managers with few IVR commands. Have your customer support team answer inquiries instantly. The possibilities with groups lines are unlimited for creating a useful phone system for your business.
When you receive a call, set it so every employee has the opportunity to answer a potential customer. You can also choose how to handle calls within the groups by selecting between two types:
Standard groups: where the incoming call will be answered by the first available user in the group;
Cascading groups: where the incoming call will be answered depending on a specific classification of users in the group.